# C. Sean Burns: Notebook

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 blog:public-libraries-and-km [2017/03/07 10:30]seanburns created blog:public-libraries-and-km [2017/03/07 10:34] (current)seanburns 2017/03/07 10:34 seanburns 2017/03/07 10:30 seanburns created 2017/03/07 10:34 seanburns 2017/03/07 10:30 seanburns created Line 5: Line 5: **Preface:​** **Preface:​** - This semester I am teaching a knowledge management (KM) + This semester I am teaching a knowledge management (KM) course. I will be posting entries throughout the semester that describe, critique, summarize, etc. KM articles that my students are not reading. The purpose here is to leverage the amount of material I can expose them to. - course. I will be posting entries throughout the + - semester that describe, critique, summarize, etc. KM + - articles that my students are not reading. The purpose + - here is to leverage the amount of material I can expose + - them to. + **Article under discussion:​** **Article under discussion:​** Line 16: Line 11: This post is about: This post is about: - Teng, Sharon, & Hawamdeh, Sulivan. (2002). Knowledge + Teng, Sharon, & Hawamdeh, Sulivan. (2002). Knowledge management in public libraries. ​//Aslib Proceedings,​ 54//(3), 188-197. doi:​http://​dx.doi.org/​10.1108/​00012530210441737 - management in public libraries. ​*Aslib Proceedings,​ + - 54*(3), 188-197. + - doi:[10.1108/​00012530210441737](http://​dx.doi.org/​10.1108/​00012530210441737) + - The article was picked based on a simple search for + The article was picked based on a simple search for //knowledge management// and //public libraries// in WoS. - *knowledge management* and *public libraries* in WoS. + **Notes and discussion:​** **Notes and discussion:​** - The authors start on a good direction by connecting KM + The authors start on a good direction by connecting KM practice to the mission statement of the organization. They use the term //company//, though. - practice to the mission statement of the organization. + - They use the term *company*, though. + They make a prescriptive claim by stating that KM, They make a prescriptive claim by stating that KM, - > can and should also be applied to non-profit-making + > can and should also be applied to non-profit-making organisations ... (p. 188). - > organisations ... (p. 188). + - Some interesting comments about the relationship between + Some interesting comments about the relationship between knowledge and power. The authors write that in some types of organizations,​ the staff - knowledge and power. The authors write that in some + - types of organizations,​ the staff + - > would tend to hoard information,​ practise secrecy and + > would tend to hoard information,​ practise secrecy and needless confidentiality to prevent the so-called privilege, and hence the "​superiority"​ of their enlightened position, from being taken away from them (p. 189). - > needless confidentiality to prevent the so-called + - > privilege, and hence the "​superiority"​ of their + - > enlightened position, from being taken away from them + - > (p. 189). + - The authors list additional factors that prevent good KM + The authors list additional factors that prevent good KM best practices or implementation. - best practices or implementation. + - Since there exists the knowledge and power assumption, + Since there exists the knowledge and power assumption, the authors make a reasoned leap to the politics of power and discuss Davenport'​s five models organizational structure and that shape KM practices and argue that of these five factors, federalism is the most desired. - the authors make a reasoned leap to the politics of + - power and discuss Davenport'​s five models organizational + - structure and that shape KM practices and argue that of + - these five factors, federalism is the most desired. + - The authors begin to discuss Singapore'​s ​[National + The authors begin to discuss Singapore'​s National Library Board((http://​en.wikipedia.org/​wiki/​National_Library_Board)) ​(NLB) and the Board'​s mission to - Library Board][1] (NLB) and the Board'​s mission to + expand service to Singaporeans and to do so within a 21st century and beyond context. - expand service to Singaporeans and to do so within a + - 21st century and beyond context. + - The authors list the 6 "​strategic thrusts"​ (p. 190) of + The authors list the 6 "​strategic thrusts"​ (p. 190) of the Board. The Board has received over $6 billion dollars in funding and grants from their government. - the Board. The Board has received over$6 billion + - dollars in funding and grants from their government. + - As is often with KM literature, much of the language is + As is often with KM literature, much of the language is phrased in business terms. The terms also define the actions. So: - phrased in business terms. The terms also define the + - actions. So: + - > Customer satisfaction and retention are the primary + > Customer satisfaction and retention are the primary focus of the NLB, whose existence relies upon the public'​s patronage of the library (p. 191). - > focus of the NLB, whose existence relies upon the + - > public'​s patronage of the library (p. 191). + And: And: - > Front-line performance and service are of paramount + > Front-line performance and service are of paramount importance in presenting and preserving the corporate image of the statutory board (p. 191). - > importance in presenting and preserving the corporate + - > image of the statutory board (p. 191). + And: And: - > The knowledge of users' behavioural patterns, for + > The knowledge of users' behavioural patterns, for example that most readers tend to visit the library to browse books according to subject categories, has led to the revamp of the library'​s collection classification system (p. 191). - > example that most readers tend to visit the library to + - > browse books according to subject categories, has led + - > to the revamp of the library'​s collection + - > classification system (p. 191). + - The NLB serves an educational service to students (no + The NLB serves an educational service to students (no mention of what level of students). It does this by - mention of what level of students). It does this by + - > moving away from "​spoonfeeding"​ readers, students in + > moving away from "​spoonfeeding"​ readers, students in particular are heading towards a self-help or - > particular are heading towards a self-help or + > self-reliant culture. These efforts not only help readers to obtain information they need faster, but also provide good training for them to learn about the way information is organised and to educate them on how research should be conducted. User education sessions, information literacy programmes and Internet talks have also been implemented to aid in these efforts (p. 191). - > self-reliant culture. These efforts not only help + - > readers to obtain information they need faster, but + - > also provide good training for them to learn about the + - > way information is organised and to educate them on + - > how research should be conducted. User education + - > sessions, information literacy programmes and Internet + - > talks have also been implemented to aid in these + - > efforts (p. 191). + - More discussing but also differentiating between + More discussing but also differentiating between businesses and non-profits:​ - businesses and non-profits:​ + - > These efforts are comparable with the marketing + > These efforts are comparable with the marketing strategies adopted by commercial corporations,​ with - > strategies adopted by commercial corporations,​ with + > the aim to garner customer loyalty and boost sales. The NLB serves a different clientele altogether and the ultimate goal is not commercial profitability but customer satisfaction and an accelerating exponential increase in loans (p. 192). - > the aim to garner customer loyalty and boost sales. + - > The NLB serves a different clientele altogether and + - > the ultimate goal is not commercial profitability but + - > customer satisfaction and an accelerating exponential + - > increase in loans (p. 192). + - The authors discuss how new libraries are deployed and + The authors discuss how new libraries are deployed and new projects are planned and also highlight the benefits of outsourcing certain tasks, such as labeling books with classification labels, to reduce staff processing of books. Selection of books has also been outsourced although the authors note that librarians either approve or reject vendor recommendations. - new projects are planned and also highlight the benefits + - of outsourcing certain tasks, such as labeling books + - with classification labels, to reduce staff processing + - of books. Selection of books has also been outsourced + - although the authors note that librarians either approve + - or reject vendor recommendations. + - Staff are financially awarded for making suggestions + Staff are financially awarded for making suggestions that improve the library'​s operation. - that improve the library'​s operation. + - There is some discussion of standardization of practices + There is some discussion of standardization of practices among all the libraries and sharing knowledge among all staff. - among all the libraries and sharing knowledge among all + - staff. + - The staff use databases and note applications for ready + The staff use databases and note applications for ready reference services (i.e., to answer frequently asked questions quickly). - reference services (i.e., to answer frequently asked + - questions quickly). + - Much concern about efficiency and some discussion about + Much concern about efficiency and some discussion about the benefits of central administration. For example, a group was formed to oversee program development for all the libraries in the system: - the benefits of central administration. For example, a + - group was formed to oversee program development for all + - the libraries in the system: + - > As a result duplication efforts are eliminated, as the + > As a result duplication efforts are eliminated, as the librarians at each library are no longer required to source for speakers and programmes on their own. With a central programming unit overseeing and managing the planning, sourcing and organising of various large-scale as well as bi-monthly programmes, the programme workflow for branches is shortened and has become less operationally intensive. Staff at the libraries are thus freed from such administrative duties and can focus on serving the needs of the public more concertedly (p. 194). - > librarians at each library are no longer required to + - > source for speakers and programmes on their own. With + - > a central programming unit overseeing and managing the + - > planning, sourcing and organising of various + - > large-scale as well as bi-monthly programmes, the + - > programme workflow for branches is shortened and has + - > become less operationally intensive. Staff at the + - > libraries are thus freed from such administrative + - > duties and can focus on serving the needs of the + - > public more concertedly (p. 194). + Lotus Notes is used to keep track of staff activities. Lotus Notes is used to keep track of staff activities. Line 150: Line 74: Librarians have two defining roles in this environment:​ Librarians have two defining roles in this environment:​ - * "​Librarian as information manager"​ (p. 195) + ​* "​Librarian as information manager"​ (p. 195) - * "​Librarian as teacher"​ (p. 195) + * "​Librarian as teacher"​ (p. 195) - The first role highlights the need for librarians to be + The first role highlights the need for librarians to be excellent managers of information. This means librarians will need: - excellent managers of information. This means librarians + - will need: + - > to reach out to the community by targeting, + > to reach out to the community by targeting, anticipating and then meeting their informational requirements (p. 195). - > anticipating and then meeting their informational + - > requirements (p. 195). + The second role is nicely described: The second role is nicely described: - > Librarians'​ roles have evolved from being mere + > Librarians'​ roles have evolved from being mere disseminators of information to taking on the responsibility of "​teaching"​ the public to acquire the basic reference skills necessary to conduct research on their own, with additional guidance from staff (p. 195). - > disseminators of information to taking on the + - > responsibility of "​teaching"​ the public to acquire the + - > basic reference skills necessary to conduct research + - > on their own, with additional guidance from staff (p. + - > 195). + - The next section discusses methods related to + The next section discusses methods related to implementing a knowledge organization. The two methods - implementing a knowledge organization. The two methods + discussed are knowledge auditing and knowledge mapping. The first method - discussed are knowledge auditing and knowledge mapping. + - The first method + - > involves the identification and audit of intellectual + > involves the identification and audit of intellectual assets and tagging a non-monetary value to them (p. 196). - > assets and tagging a non-monetary value to them (p. + - > 196). + The second method The second method - > involves a visual representation of intangible assets + > involves a visual representation of intangible assets in an organization in the form of a tree or map (p. 196). - > in an organization in the form of a tree or map (p. + - > 196). + - + - [1]: http://​en.wikipedia.org/​wiki/​National_Library_Board + * categories: * categories: